The Shared Community Database is a secure, collaborative platform that brings together service providers across the housing, health, behavioral health, and social service sectors. It is designed to ensure that individuals and families experiencing homelessness receive coordinated, consistent, and person-centered care—no matter where they enter the system. By giving authorized providers real-time access to relevant client information (with consent), the database breaks down silos, reduces duplication, and improves the efficiency and effectiveness of care.

One System.
Better Support.
Stronger Outcomes.

Agencies Using the Shared Database:

Housing Providers:

Family Promise of Lubbock
Grace Campus
Open Door
Salvation Army
The Hive

Supportive Service Agencies:

Kingdom Co-Op - Basic Needs
Lubbock Impact - Medical & Basic Needs
Love the Hub & Hope for the Hub
Reclaimed 43 - Aging Out Youth Mentorship
Redemption Way - Domestic Violence Transitional Housing
TheHive - Sober Living & Support
Catholic Charities - Basic Needs, Rent, Utilities, Glasses, etc.
Still Horizon Housing - Temporary Housing
Lubbock Public Health - SUSAN - Substance Use Service Assistance
UMC - Patient Connection to Local Services
Lubbock County Detention Center - Connection to Local Services

We are proud to share that WellSky is the Homeless Management Information System (HMIS) and data platform of choice for our community. This decision is grounded in its proven track record and widespread adoption by Continuums of Care (CoCs) across the United States. WellSky offers a robust, user-friendly system that supports coordinated care, real-time data collection, and performance tracking—helping us strengthen our local homeless response system and align with national best practices. By joining a network of communities already using WellSky, we are investing in a platform that promotes consistency, accountability, and meaningful outcomes.

Your participation in the community database matters. By contributing, you’re not only helping us identify local needs and service gaps, you’re giving our community a voice. Your data helps shape a clearer picture of what’s happening on the ground, strengthens our ability to advocate for meaningful resources, and drives smarter, more responsive solutions. Together, we can ensure no one is left unheard or unseen.

System Features

Case Management

Securely upload and store client documents for easy access and case management
Record detailed case notes to track progress, interactions, and service history
Monitor both met and unmet client needs to inform care planning and service coordination
Track the status of referrals in real time and enable quick, timely follow-up actions
Generate comprehensive client, referral, and agency-level reports to support performance monitoring and compliance
Set automated reminders to ensure timely client check-ins and service updates

Service Track Features:

Document all services delivered, including classes, workshops, and individualized support
Monitor the volume and cost of services for reporting, budgeting, and impact analysis
Clearly define and manage eligibility criteria for each service to ensure appropriate access
Log and track both incoming and outgoing referrals, improving coordination across providers

Program Eligibility Engine:

Quickly generate referrals based on client eligibility criteria
Ensures clients are only referred to programs they pre-qualify for—saving time and reducing frustration
Transparent Ineligibility Feedback- outlines why a client is ineligible, supporting better decision-making and follow-up

Customization

Tailor assessments, reporting tools, and workflows to meet the specific needs of your organization

Community Service Directory

Join a collaborative service directory that empowers each agency to manage its own listing and make real-time updates to service availability, ensuring accurate, up-to-date information for those who need it most